What others are saying:

“At Procter & Gamble, we understand that addressing these human factors – and doing it the right way – is crucial to the success of our cross-functional initiatives. This work by VitalSmarts and The Concours Group effectively calls out one of the root causes of project failure. All senior leaders who are executing on any project, large or small, would be wise to take note.“
Robert Scott
Vice President, Innovation and Architecture
Procter & Gamble

Read What Other Experts Have To Say about Silence Fails

Predict and Prevent Failure with Five Crucial Conversations

When you create a culture where the five conversations for flawless execution are held quickly and well, you can predict and prevent the failure of your high-stakes business initiatives.

Senior leaders can and should:

• Develop a business case for change. The five crucial conversations are so common that most leaders have stopped seeing them. Rapid change can be made, but not if these issues are seen as “soft.”
• Measure behaviors. Leaders who are serious about improving how their employees address these conversations regularly measure how people are currently behaving.
• Invest in skills. Most project managers and team members lack the confidence to address these politically sensitive issues because they don’t know how to hold the right conversation.
• Hold senior management accountable. Senior leaders should hold management accountable for creating a culture where these conversations are held often and well.
• Make heroes of early adopters. Executives should highlight and reward people who take a risk and hold these crucial conversations.

Other Resources for Business Leaders:

Want to Learn More About Crucial Skills?
Introduced in our two New York Times bestselling books, crucial skills are drawn from our award-winning and breakthrough training courses. Just as they have for thousands of others, these skills can make a profound difference in your personal and professional life by helping you, your team, or your entire organization.

Implement Crucial Conversations® Training in Your Organization
If you work in a culture of chronic failure to execute—chances are there’s crucial conversations you’re not holding or not holding well. Based on the New York Times bestseller of the same title, these principles teach you skills to handle crucial conversations—principles that if practiced will yield major improvements in areas like productivity, quality, safety, diversity, change management, and personal relationships.

Explore a Strategic Alliance With VitalSmarts
We collaborate with leading professional associations, member organizations, or other strategic business organizations. We can serve your organizational mission and deliver value-added benefits to your members with award-winning, breakthrough educational and training programs along with bestselling author-experts to make your next conference or event a phenomenal success.

Book a Speech
Request one of our bestselling authors and business experts to deliver the Silence Fails message to your organization or at your next executive retreat. This entertaining and engaging topic is sure to speak directly to every business leader within your organization.