What others are saying:

“The Silence Fails study is the most important contribution to a step improvement in project execution I’ve seen in the past two decades.

I’ve seen first hand how the epidemic of silence they so compellingly document costs hundreds of millions a year. More importantly, I’ve learned through personal experience that simply making a visible commitment to creating an environment where dialogue about these five crucial conversations is encouraged and expected leads to immediate and remarkable improvements.” Tom O'Dea
VP - Client Solutions
Convergys
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An innovator in corporate training and organizational performance, VitalSmarts helps teams and organizations achieve the results they care about most. With award-winning training products based on more than 25 years of ongoing research, VitalSmarts has helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable and measurable change in behaviors. VitalSmarts has been ranked twice by Inc. magazine as one of the fastest growing companies in America and has trained more than 500,000 people worldwide.

VitalSmarts currently offers Crucial Conversations® and Crucial Confrontations™ Training – powerful tools that build teams, enrich relationships and improve end results. VitalSmarts has two New York Times bestselling books of the same titles, Crucial Conversations and Crucial Confrontations. VitalSmarts also offers keynote speaking, on-site consulting, and executive team development.

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The Concours Group is a new breed of professional services firm, supporting senior executives through the blend of leading-edge intellectual capital and pragmatic business applications. The firm works with more than 300 of the Global 1,000 firms, helping leaders turn human and technological potential into business value. The Concours Institute is the research and education arm of The Concours Group. Concours research discovers and develops future best practices in business, technology and human capital; its education articulates them and motivates their adoption; and its innovative senior-person Advisory Services enables clients to implement them quickly and achieve business results.